Shipping & Returns

Shipping

We are glad to be offer free shipping on orders over $200.00 to everywhere in Canada. For international customers we offer some of the lowest discounted shipping rates around. All international customers are responsible for paying any import or duty taxes associated with their orders. We cannot provide free shipping on COMPLETE BIKES.

 

International Orders

Please note that Small Packet Air and Small Packet Surface do no come with a tracking number or shipping insurance, and can take up to three months to reach countries such as Australia or New Zealand. For this reason, we no longer ship internationally without a tracking number. If you select untracked shipping on an international order, a customer service rep will contact you to upgrade your shipping.

 

Returns

 

Return & Exchange Policy

We accept returns on all products up to 30 days after the order is placed. Buyers will be responsible for paying for return shipping costs unless we are at fault (refer to below). We only accept returns on un-used and un-installed, still in the original un-opened packaging. Refunds will be issued back to you in the same payment method you made the original purchase with. Some items may be subject to a 15% restocking fee. All clearout and sale items are final sale and are not eligible for return.  We are sorry, but we are unable to return bikes or safety items (helmets or pads).

 

Orders Damaged in Shipment

Except for the occasional demo bike, all items that we ship are in new and un-used condition. If a package is delivered to you in damaged condition, you have the option of refusing delivery of a package with obvious damage. If you do receive a damaged package, please immediately call us. We will work with the shipping company to arrange for a pick up of the damaged product and packaging. Please try and leave the product and package in its original form as when you received it. This will make it easier when we file the claim with the shipping company.  We will do everything in our power to make sure we get you out a duplicate product(s) in un-damaged condition as quickly as possible. We want to make this as hassle free as possible for you as we realize it is not your fault.

 

 

Our Bad

Its true that even perfect individuals such as ourselves make a mistake every ten years or so. If we sent you the wrong size, color, or you are missing a product from your indicated original invoice we will do everything in our power to get you out your correct products as soon as possible. We will even toss in a coupon for $10.00 off your next online purchase. We realize that mistakes suck so make sure to give us a call or email as soon as your realize there is a discrepancy with your received product.

 

Your Bad

We understand that shopping online can some times be confusing and that mistakes happen. If it turns out that you accidentally chose the wrong product, color, or size we gladly accept returns on all products up to 30 days after the order is placed. Buyers will be responsible for paying for return shipping costs unless we are at fault (refer to above). We only accept returns on un-used and un-installed products still in the original packaging. Refunds will be issued back to you in the same payment method as you made the original purchase with less your shipping charges (If your order was over $200.00 and received free shipping).

Returns can be sent to:

 
Dunbar Cycles
195 W Broadway
Vancouver BC
V5Y 1P4 Canada