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CAN I PICK UP MY ORDER AT YOUR STORE?
Yes. During the checkout process you can select either of our locations (Vancouver or Squamish) to pick up your order.
Note that the product might not be at your selected location right after you place your order. Make sure to allow a couple days for us to process and transfer your order. You will receive an email when your order is ready to pick up.
MY ORDER IS OVER $99. WHY AM I BEING CHARGED SHIPPING?
We offer FREE SHIPPING over $99 on everything in our store with a few exceptions. Bikes, frames and trainers require a separate shipping quote because of their non-standard shipping sizes.
The cost of shipping a bike (excluding eBikes), a frame or a trainer nationwide is $150. If you are purchasing an eBike or need an oversized item shipped internationally, our Customer Service Team will contact you once your order has been accepted, and they will arrange the most cost effective and convenient shipping method to your address.
I ORDERED A BIKE ONLINE. HOW IS IT PACKED AND HOW MUCH ASSEMBLY IS REQUIRED?
All our bikes are fully build and tested by our qualified mechanics. When shipping a bikes, we will need to disassemble a few parts to fit the bike back in its original box. Some assembly is required such as the wheels, handlebars and pedals.
If you are not confident assembling the remaining of the bike, we strongly advise that your bike be assembled by a certified bike mechanic from a reputable bike shop. For warranty purposes, make sure to keep the bike shop receipt as proof of professional assembly.
WHO DO YOU SHIP WITH?
All orders are shipped primarily via Canada Post. But sometimes we might use UPS, depending on the parcel's size and destination. They are very reliable and provide tracking.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Depending on the products you purchase shipping is pretty fast. Please allow up to 48hr for us to process your order and hand it onto our primary carrier.
**Due to the increase of online traffic from COVID-19, it may take us up to 2 business days to process orders and hand it onto our primary carrier.
Canada Post is typically 1 to 10 days across Canada sometimes faster. UPS is more like 3 to 5 days. If you require express shipping please contact our Customer Service Team and we will be happy to help you out.
HOW DO I CHECK IF A PRODUCT IS IN STOCK?
To check if a product is in stock at either our location, select the product you want in the dropdown menu (color, size,...), then click on "*Check in store availability'.
CAN YOU ORDER AN ITEM FOR ME THAT IS OUT OF STOCK?
Yes. We can order just about any product that appears in our online catalogue.
Some products on our website can be purchased while they may not be currently in stock. This means that our supplier has the item and we can special order it in. If this is the case, we will contact you within 2 business days to let you know about the delay.
DON'T SEE A PRODUCT ON OUR WEBSITE?
Please send an email to [email protected] to enquire about your product, we will let you know if we're able to source it from a supplier, then create an invoice for you. Upon payment, allow 7 to 10 business days for your order to be processed and shipped.
DO YOU SHIP INTERNATIONALLY?
Yes. We offer some of the lowest discounted shipping rates we can get.
Note that shipping quotes may differ for oversized items such as complete bikes, frames and trainers as they are a little more difficult to ship. If ordering a bulky item, please contact us for a more accurate shipping quote.
**Please note international customers are responsible for paying any import taxes or duty associated with their orders.**
HOW DOES PRICE MATCH WORK?
Yes. We match any competitor's advertised price of any in-stock item, including shipping and duty. The competitor must have the exact item in stock, and must be willing to ship it to you.
- Add the product you'd like price matched into your cart
- In the Notes section, paste the URL of lower priced product
- Proceed to checkout
- Once we receive your order any price difference will be refunded back onto your Credit Card or PayPal account
WHAT IS YOUR WARRANTY POLICY?
Conditions under which an item is deemed to be under warranty vary from manufacturer to manufacturer. We honour all warranty claims unless it's normal wear and tear or improper care.
Contact Dunbar Cycles at 604.224.2116 or Corsa Cycles at 604.892.3331 so that we can help you in a timely manner. Prior to calling us make sure you have:
- Your receipt
- A brief description of the claim
- Photos of the item and the defect
**Please note "Return Shipping" on warranty claims is the responsibility of the buyer.**
CAN I RETURN PRODUCTS PURCHASED ONLINE?
Yes. Returns are possible within 14 days of the delivery date. For return information, please see the Shipping & Returns page.
DO I HAVE TO BOOK A BIKE SERVICE APPOINTMENT?
The short answer is NO, come on in anytime. However another answer maybe that it's always a good idea to book a service appointment ahead of time particularly when bike season during Spring and Summer.
HOW DO I APPLY TO FINANCE MY BIKE?
We’ve partnered with FinanceIt to offer you an affordable monthly payment option for your purchase. The application process only takes a few minutes. For more details, please see the Finance You Bike page.