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Shipping & Returns
DUE TO THE INCREASE IN ONLINE TRAFFIC FROM COVID-19, THERE WILL BE DELAYS IN ORDER PROCESSING.
The situation we're in now is completely unprecedented. Our main priority continues to be ensuring the health and safety of our colleagues and customers.
In order to make your shopping experience as worry-free as possible, we would like you to know that:
- We are currently offering free shipping on orders over $99 (except for complete bikes, frames and trainers)
- Due to the high volume of online orders and additional safety measures in place, it is taking a little longer to ship orders and process returns.Please allow up to 4 weeks for your order to be process and shipped.
- In store pick-up is still available. But as we are be limiting the store to no more than 10 Customers at any given time, please wait until you have received an email confirmation to pick up your order before coming in.
Thank you for your patience and continued support. Stay Safe!
Free Shipping Over $99*
We are glad to offer FREE SHIPPING on all orders over $99* anywhere in Canada.
*except complete bikes, frames and trainers
We offer some of the lowest discounted shipping rates we can get. Note that shipping quotes may differ for oversized items such as complete bikes, frames and trainers as they are a little more difficult to ship. If ordering a bulky item, please contact us for a more accurate shipping quote.
**Please note international customers are responsible for paying any import taxes or duty associated with their orders.**
We understand that online shopping can sometimes be confusing and that mistakes happen. If it turns out that you accidentally chose the wrong product, colour or size we gladly accept returns on all products up to 14 Days after the order has been placed. Buyers are responsible for paying return shipping unless we are at fault. We only accept returns on un-used and un-installed products still in the original packaging. Refunds will be issued back to you minus your shipping charges (If your order was over $150.00 and received free shipping).
All Dunbar and Corsa product displayed as On Sale, Special Deal, Electronics, Helmets, as well as bicycles are Final Sale unless the product is defective. Special order items are subject to a 20% restocking fee.
Returns can be sent to:
Orders Damaged in Shipment
Except for the occasional demo bike, all items that we ship are in new and un-used condition. If a package is delivered to you in damaged condition, you have the option of refusing delivery of a package with obvious damage. If you do receive a damaged package, please call us immediately. We will work with the shipping company to arrange for a pick up of the damaged product and packaging. Please try and leave the product and package in its original form as when you received it. This will make it easier when we file the claim with the shipping company. We will do everything in our power to make sure we get you out a duplicate product(s) in un-damaged condition as quickly as possible. We want to make this as hassle-free as possible for you as we realize it is not your fault.
It's true that even perfect individuals such as ourselves make a mistake every ten years or so. If we sent you the wrong size, colour, or you are missing a product from your indicated original invoice we will do everything in our power to get you out your correct product(s) as soon as possible. We realize that mistakes suck so make sure you give us a call or email us as soon as your realize there is a discrepancy with your received product.
We understand that shopping online can sometime be confusing and that mistakes happen. If it turns out that you accidentally chose the wrong product, colour, or size we gladly accept returns on all products up to 30-Days after the order is placed. Buyers will be responsible for paying for return shipping costs unless we are at fault (refer to above). We only accept returns on un-used and un-installed products still in the original packaging. Refunds will be issued back to you in the same payment method as you made the original purchase minus your shipping charges* (If your order was over $99 and originally received free shipping).